Fair Play Scoreboard FAQs

Part 1: General Questions

Fair-Play by Trans-Lux Scoreboards can provide a fully custom scoreboard to enhance the entire sporting experience with a layout that is unique in its shape, design, and colors, and including exactly the features you want.

Or, you can choose from a full line of standard catalog scoreboards. Standard models can be easily ordered as shown, and many of them can be tailored with optional features to more closely suit your needs.

No matter which model you choose, our intuitive scoreboard controllers make it is easy to send information to your scoreboard.

Because we make our scoreboards in our own shops, we are able to customize almost any element upon request. That said, we have standardized, and designed in, many popular options to make them easier to order and implement.

Some of the more popular scoreboard options include:

    – Wireless controllers that allows the scoreboard to interface with other displays in your venue such as game shot clocks, hockey goal lights, and more.
    – Electronic team names to personalize the competitors rather than use the more generic “Home” and “Away” indicators.
    – Custom paint and vinyl trim colors
    – Signage areas for advertising and sponsors
    – Customized layouts for sporting events including special applications for tennis, rodeo, soccer, auto racing, hockey, lacrosse, roller hockey, crowd noise indicators and more.

When you purchase a Fair-Play by Trans-Lux scoreboard, you will receive the best product and support in the industry. You have peace of mind knowing that your equipment is built to last – with more than 70 years of experience behind it.

Use our on-line locator for the latest information – it’s on the “Fair-Play Scoreboard Support” page under the “Resources” heading. If you are on-line now, you can click here to jump to the support page.

Fair-Play factory warranty coverage includes:

    – Five years for scoring equipment
    – Five years for single- and full-color TL Vision LED displays
    – Ten years for UV-resistant paint upgrade

Extended warranties and maintenance agreements are also available.

Fair-Play by Trans-Lux does not currently offer financing. However, scoreboard sponsorships offset equipment costs while building relationships in the community. Ask your Fair-Play dealer about the opportunities available for your facility.

Displays are normally protected in custom-built wooden crates and shipped via common carrier. Crates are designed to protect the display during normal movement and handling, but will not withstand dropping, ramming with a forklift, or other abusive treatment.

The installation and operations documentation and control equipment are often shipped inside the crated sign. The location of these items is indicated by a large label attached to the display when it leaves the factory. The items should be removed from the sign and kept in a secure place until needed. Controller accessories may ship separately from the display.

In general, orders are shipped F.O.B. Des Moines, Iowa and freight is arranged by the factory on a “prepay and add” basis. Any shipment via a third-party carrier, arranged by the buyer or buyer’s agent, becomes the property of the buyer upon loading at the seller dock. IMPORTANT: Please inspect your sign before the carrier leaves your premises and note all visible damage on the bill of lading and report to the carrier immediately.

A screwdriver, crowbar, and hammer are needed to remove the wooden crate from the sign. Be cautious to avoid damaging the sign!

Once the crate is open, inspect the sign for loose connections. As with all electronics, sending an electrical current through a loose connection can cause equipment malfunction.

Next, check what you’ve received against the packing list. Because the display and the controller may arrive separately, please ensure that all equipment has arrived before beginning sign assembly or installation.

A packet of documentation ships with each display. Typically this includes a packing list, operating manuals for the controller and installation drawings if requested. Other documentation may include:

    Installation and Troubleshooting Guide
    Diagrams describing connections for optional items as required
    Third-party warranties

For additional assistance, please call the Fair-Play Help Desk at 800-462-2716

Maintenance will vary depending on the type of sign you have installed. Fair-Play by Trans-Lux recommends the CHECK five-point maintenance system:

    Cleaning: Keep dirt, insects and particles out.
    Heat Control: Replace fan filters regularly or verify air conditioning.
    Electrical: Replace burned out lamps (incandescent signs only) and look for connector corrosion (all signs).
    Controller: Clean up files. Don’t use third-party software.
    Keep water out!

These situations are not covered under your manufacturer’s warranty:

    Neglect, abuse or damage caused by user.
    Improper storage, installation, maintenance or servicing of the equipment by anyone other than Fair-Play by Trans-Lux or its authorized dealers.
    Power surges, water damage, lightning or other acts of nature.
    Excessive application of electrical power or improper power connection.
    “Burn in” to the display due to static images applied for lengthy periods of time.
    Replacement of fluorescent or incandescent lamps or LEDs.
    Software conflicts due to non-factory loading of additional controller software or computer viruses.
    Loading the controller software on a non-factory-authorized computer.
    Improper handling by third-party shippers.
    Disabling fans or other factory-provided cooling systems.
    Removal of warning labels and protection devices.
    Installing non-factory replacement parts.
    Acts of war.

Turnaround time varies from 3 to 16 weeks, depending on the type of display you order. Custom signs also have a range of turnaround times, depending on the project specifics. We will be happy to meet any specific requirements you may have; please consult with your sales representative.

Part 2: Technical Questions

A pixel is the smallest piece of a displayed number, letter, or picture. In a scoreboard or display, a pixel is the smallest element that can be displayed. Typically, many pixels are used to create displayed images, and more pixels allow the display of more complex content. Depending on the sign type, one pixel may consist of one LED or lamp, multiple LEDs, or a cluster of LEDs. Monochrome displays use only one color of LED while full color displays require a minimum of one red, one green and one blue LED to create one pixel of color.

LED are initials that stand for Light Emitting Diode. LEDs come in many varieties but are universally based on a very small semiconductor die that emits light when electrical current is applied. The LED emits only one color (amber, red, green, and blue are the most common) depending upon the die type. LED lighting uses one or more LEDs as the light source.

LEDs last significantly longer than incandescent bulbs. Unlike incandescent bulbs, LEDs don’t burn out. Instead, they gradually fade over time. The life span of an LED is estimated in hours and predicts the amount of time it will take for an LED to fade to half its initial brightness. Life expectancies published by manufacturers range from 50,000 to 100,000 hours of continuous operation.

LED-based signs require approximately 90 percent less power to operate than comparably sized incandescent signs, significantly reducing energy charges. Additional operating savings are realized from the longer life of LED bulbs, which cuts replacement costs, maintenance costs, and disposal costs versus traditional incandescent bulbs (and fluorescent bulbs, too). Your Fair-Play by Trans-Lux representative can predict operating costs for both LED and incandescent systems.

Our specified minimum range is 300 feet for indoor displays and 1200 feet for outdoor. It’s likely the system will work beyond these distances, but it cannot be guaranteed.

Yes. To attain maximum transmission range, antennas should always be directed to the full upright position, in other words, pointing to the ceiling or sky. If the antennas are otherwise positioned, the transmission range could be significantly diminished.

Position the controller to provide a clear line of sight between the control and the scoreboard. It is helpful to have the scoreboard elevated above the ground, which it normally is. Make sure the antennas are in their full upright position.

Yes. Wireless receiver kits are available for retroactive installation into indoor and outdoor scoreboards & timers. Any scoreboard so equipped can then be run with a wireless MP-70 control.

If the control has lost power, try plugging it into a different outlet, replace its back panel fuse, or use a backup wireless control, if available.

If the control does have power, wait for the signal lock to re-establish. There is a built in delay time that holds the wireless receiver at the channel it was on for at least 10 seconds before it starts to look for a signal on other channels. If after a minute or so the signal hasn’t come back, try the following:

Turn scoreboard and control power off, wait a minute, turn the scoreboard back on, then turn the control back on.

If the control is transmitting in the SEL mode, change to a different channel in both the control and the scoreboard you’re trying to run. Be sure to turn control and scoreboard power off during the change. OR turn the control off, set the transmit mode switch to the ALL SCBDS position, wait a minute, then turn the control back on.

If there’s no response to either of these efforts, run the scoreboard with conventional data cable for the duration of the game until you have more time to determine the cause of the problem.

If you exercise this option, be sure to set the wireless MP-70’s channel switch (located on the back panel) to position E, F or 0, and the transmit mode switch to SEL. This will turn the radio transmitter off and prevent damage to the scoreboard processor.


Thank you for your interest and support!

If you have additional questions, please contact us.